Product Safety

Manufacturer and Contact

The manufacturer of Tortli brand products is PSM GROUP sp. z o.o., ul. Komunalna 3, 37-403 Pysznica, Polska. KRS 0000913869, NIP 7123422334. Contact for product safety matters: shop@tortli.com.

Product Identification

The product is identified by its name, variant, order number, and markings placed on the product or packaging. Keep the order confirmation and the information included with the product. If you report a hazard, provide this information and describe the incident.

Safe Use

Use the product in accordance with its intended purpose and the information provided on the product page, label, and in the instructions included with the shipment. Follow care and assembly guidelines where applicable. Keep packaging, especially films and small parts, out of reach of small children. Do not use a damaged product if the damage may pose a hazard.

Hazard Reporting

If you notice a problem that may affect product safety, stop using the product and write to shop@tortli.com. Provide the order number, product name, a description of the problem, and photos, if available. We will inform you about the next steps, including repair, replacement, return, or product recall, if required. Product-specific information and warnings on its product page take precedence over the general guidance on this page.